Frequently Asked Questions
Everything you need to know about your building supply orders.
What are the standard shipping times for bulky building materials?
Standard delivery for heavy items like lumber and drywall typically takes 3-5 business days. Local deliveries within a 50-mile radius of our distribution centers may qualify for next-day service.
Can I return unused materials after my project is finished?
Yes, we accept returns on unused, resellable items in their original packaging within 30 days of purchase. Please note that custom-cut timber and special-order items are non-refundable.
Do you offer bulk discounts for professional contractors?
Absolutely. TESCO Building Supplies offers tiered pricing for trade professionals and bulk orders. Please contact our sales team to set up a Pro Account for exclusive rates.
How can I track the delivery of my construction supplies?
Once your order is dispatched, you will receive an email with a tracking link. For large freight deliveries, our dispatch team will call you 24 hours in advance to schedule a drop-off window.
What payment methods do you accept for online orders?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For large-scale commercial orders, we also support bank wire transfers.
Are your wood products sustainably sourced?
Yes, TESCO is committed to environmental responsibility. The majority of our lumber products are FSC or PEFC certified, ensuring they come from responsibly managed forests.